Returns and Refund Policy
Welcome to Modesty Bazar LLC. We are committed to ensuring your satisfaction with every purchase. Please read our comprehensive return and refund policy below to understand your rights and responsibilities when returning items purchased from us.
Return Eligibility
Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain types of goods are exempt from being returned:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Gift cards, downloadable software products, and some health and personal care items.
Proof of Purchase
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at inquiry@modestybazar.com.
Sale Items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@modestybazar.com and send your item to:
Modesty Bazar LLC
Attn: Product Returns
36956 Gregory Dr.,
Sterling Heights, MI 48312
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping Returns
To return your product, you should ship your product with a trackable shipping service or purchase shipping insurance. Please send your return to:
Modesty Bazar LLC
Attn: Product Returns
36956 Gregory Dr.,
Sterling Heights, MI 48312
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Us
For any questions related to refunds and returns, please contact us at info@modestybazar.com or call us at +1 (586) 307-2004. Our customer service team is available to assist you during business hours.
Thank you for shopping with Modesty Bazar LLC. We appreciate your trust in our products and services. If you need further assistance or have any inquiries about our return and refund policy, please don’t hesitate to reach out to us.
