Comprehensive FAQ Guide
Welcome to the Modesty Bazar FAQ page! Here, you’ll find answers to common questions from our Islamic Indian to Western clothing collections. We cover a range of topics, including orders and shipping, returns and exchanges, product information, account and technical support, and general information. If you can’t find the answer you’re looking for, don’t hesitate to contact us.
Orders and Shipping
- How can I place an order?
Placing an order is simple. Browse our collections, select the items you want, choose the size and color, and add them to your cart. Once you’re ready, click on the cart icon and proceed to checkout. Follow the instructions to complete your purchase. - What payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, Link, Affirm, Klarna, WooPay, Google Pay, Apple Pay, Amazon Pay and other secure payment gateways. - How long does it take to process an order?
We process orders within 0 to 1 business day, Monday through Saturday. Orders placed after 3 PM Eastern Time will be processed the next business day. Please note that we do not process orders on Sundays or holidays. - How long will it take for my order to arrive?
Shipping times vary based on your location and the shipping method selected at checkout. Typically, orders within the US are delivered within 5-7 business days. International shipping may take 10-15 business days. Please visit our shipping policy page for more details. - Can I track my order?
Yes, once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the carrier’s website. - Do you offer local pickup?
Yes, we offer a convenient local pickup option for customers in select areas. Choose the “Local Pickup” option during checkout, and we’ll notify you when your order is ready for pickup.
Returns and Exchange
- What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with an item, you can return it within 30 days of receipt for a full refund or exchange. Items must be in their original condition, unworn, and with all tags attached. For more details, visit our return policy page. - How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team through our contact form. We’ll guide you through the process and provide you with a return shipping label. - Are there any items that cannot be returned?
Yes, certain items like personalized products, intimate wear, and final sale items cannot be returned or exchanged. Please refer to our return policy page for a full list of non-returnable items. - How long does it take to process a refund?
Once we receive your returned item, it usually takes 5-7 business days to process the refund. The refund will be credited back to your original payment method.
Product Information
- How do I know what size to order?
We provide a detailed size chart for each product to help you choose the correct size. Please refer to the size chart on the product page before placing your order. If you’re unsure, feel free to contact us for assistance. - What materials are your clothes made of?
Our clothing is made from high-quality materials, including cotton, linen, silk, and blends that are both comfortable and durable. Each product page provides specific details about the fabric used. - Do you offer custom tailoring?
Yes, we offer custom tailoring services for select items. Please reach out to us through our contact form with your requirements, and we’ll do our best to accommodate your needs.
Account and Technical Support
- Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, save your information for faster checkout, and receive updates on new arrivals and promotions. - How do I reset my password?
If you’ve forgotten your password, click on the “Forgot Password” link on the login page. You’ll receive an email with instructions on how to reset your password. - What should I do if I experience issues with the website?
If you encounter any technical difficulties while browsing or placing an order, please try clearing your browser cache or using a different browser. If the problem persists, contact our technical support team through our contact form.
General Information & Contact Us
- Where are you located?
Modesty Bazar LLC is an online based in Sterling Heights, Michigan, USA. We operate as an online store, but we offer local pickup for customers in select areas. - How can I contact customer service?
You can reach our customer service team via phone call or text at +1 (586) 307-2004 email at contact@modestybazar.com, Facebook at https://www.facebook.com/ModestyBazar/ or through our contact form. We aim to respond to all inquiries within 24 hours. - Do you have a physical store?
Currently, we operate exclusively online. However, we occasionally participate in local pop-up events where you can see and purchase our products in person. Follow us on social media to stay updated on our events.
We hope this FAQ page has answered your questions. If you need further assistance, please don’t hesitate to reach out to us. Thank you for choosing Modesty Bazar LLC!
